Question mark on dashboard

[Theoldwizard1]

HP Envy Photo 7855

There is a Question Mark on the display.  The printer has been power cycled multiple times.  HP Smart reports no issues.  (Software/firmware up-to-date.  Genuine HP Cartridges.)

How do I get the Question Mark on the display to go away.

[VikramTheGreat]

Hi @Theoldwizard1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The question mark (?) on the HP Envy Photo 7855 display usually means the printer is in a state where it needs user input or guidance, often because:

• A setup step is incomplete (like region, language, or account sign-in).
• A feature prompt (HP Instant Ink enrollment, Web Services, or fax setup) is waiting for confirmation.
• The printer is in Help/Information mode due to a touch or accidental tap.

Since you’ve already power-cycled and confirmed firmware and cartridges are fine, here’s what we recommend to try:

Steps to Clear the Question Mark

1. Tap the Question Mark

• On the display, tap the? icon.
• This usually opens the Help menu or a prompt.
• If it shows a message like “Complete Setup” or “Enable Web Services,” follow the on-screen instructions.

2. Check for Pending Setup

• Go to Setup > Printer Settings.
• Confirm: 
  • Language and region are set.
  • Wireless setup is complete.
  • HP account sign-in (if using Instant Ink) is done.

3. Disable Help Overlay

• Sometimes the question mark is an overlay for Help Tips.
• Go to Setup > Preferences > Help → Turn off Help Display.

4. Update Firmware Again

• Even if up-to-date, recheck via the HP app: 
  • HP Envy Photo 7855 Drivers & Firmware: HP ENVY Photo 7855 All-in-One Printer | HP® Support.

5. Perform a Soft Reset

• With the printer ON, unplug the power cord.
• Wait 60 seconds, plug back in, and restart.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[Theoldwizard1]

• 3. Disable Help Overlay

  • Sometimes the question mark is an overlay for Help Tips.
  • Go to Setup > Preferences > Help → Turn off Help Display.

I can not find Preferences on the display (tiny icons/fat fingers).  Nothing from HP Smart under Preferences.

Even when I log directly into the printer (via hardwired ethernet) there is nothing about turning off the Help Display

---

4. Update Firmware Again

• Even if up-to-date, recheck via the HP app: 
  • HP Envy Photo 7855 Drivers & Firmware: HP ENVY Photo 7855 All-in-One Printer | HP® Support.

5. Perform a Soft Reset

• With the printer ON, unplug the power cord.
• Wait 60 seconds, plug back in, and restart.

I have done both of these !

[VikramTheGreat]

Hi @Theoldwizard1,

Thank you for getting back and letting me know that you’re still having trouble with the device. I’m really sorry the issue is continuing. At this stage, the best next step is to get in touch with our Support team so they can try a remote service and work directly on resolving the problem for you.
 

They’ll be able to take a closer look and guide you through the fix more effectively.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support