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‎09-03-2020 06:10 PM

HP Recommended
Product: HP Laserjet Pro M404n
Operating System: Microsoft Windows 10 (64-bit)

I run my Laserjet Pro in quiet mode.  Today, when I print, the printer starts in loud mode for a second or so, then hushes down to quiet mode.  Firmware and driver are current.  I did install Windows 10 version 2004 a week or so ago, but this quiet mode problem just started today.  Could they be related?.  I did a factory reset and then turned quiet mode back on,  Didn't help.

Any ideas?

4 REPLIES 4

‎09-04-2020 08:36 AM

HP Recommended

Hello,

Overtime the drive gears on the Fuser Assembly will build up dirt in the grease and cause loud rubbing noise. You can clean the gears off with a toothbrush or something similar.

 

Hope this helps,

Thanks

Hope this helps, thanks.
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‎09-07-2020 12:15 PM

HP Recommended

Hi Caine,

Everything inside is clean as a whistle.  In fact, I replaced the toner cartridge a month or so ago.

It's not a rubbing noise, it's definitely the "revving up" sound of a  print with quiet mode off.

Thanks for the reply,

Tom

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‎09-07-2020 01:39 PM

HP Recommended

What is the actual firmware revision you have installed? I am wondering if they found bonding issues running quiet mode so they changed programming so that it will start up in normal mode to ensure fuser is hot enough to bond?

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‎09-10-2020 05:55 PM

HP Recommended

Firmware is listed as MOGAMIXXXN002.2014A.00 on the EWS page.  I don't know how to tell when that version was installed.  If I wanted to try and troubleshoot, is there a way to go back to the previous firmware version?  And is that advisable to try?

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