Random printing on its own

[MikeRoder]

I have a Office Jet Pro 9015e that randomly prints the same thing on its own and won't stop unless I shut it down. Have tried cold factory reset and still continues. It also does not show anything in the print queue. The following it what it prints,                   

Any thoughts on what the problem may be?

[Nal_NR]

Hi @MikeRoder,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Step 1: Cancel the print job

• Cancel the print job before performing a printer reset.
• In Windows, search for and open Control Panel.
• Under Hardware and Sound, click View devices and printers.
• Double-click the printer icon, and then double-click See What's Printing.
• The print queue opens.
• Click the print job you want to cancel, and then click Document.
• Click Cancel, and then click Yes to confirm the selection.

• NOTE:
• If the lights on the printer continue to blink after you cancel the print job, the computer is still sending the job to the printer. Either delete the job from the print queue or wait until the computer finishes sending information. The printer returns to its ready state.

Continue to the next step.

Step 2: Reset the printer

• Resetting the printer can often resolve printing issues.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.

• NOTE:
• HP recommends plugging the printer directly into a wall outlet.

• Try to print. If the issue persists, continue to the next step. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[MikeRoder]

I have tried all your suggestions several times. I have also done full removal of the printer from the PC, have performed a cold restart of the printer, run the HP print & scan doctor and none have resolved the issue. The printer queue never shows that there is a job pending. 

I can still print other jobs with no problems, and they clear the queue when finished. The scan function works fine as well.

This does seem only to be an issue when my PC with Windows 10 is on. Wondering if it has anything to do with the last update last week.

[Nal_NR]

Hi @MikeRoder ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name, or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!