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‎08-04-2022 03:33 PM

HP Recommended
Product: HP ENVY 5055 All-in-One Printer
Operating System: Microsoft Windows 11

I recently moved and my printer was in storage for about 3 months. I got it out and set it up and now it's acting strangely. My HP Envy 5000 All-in-One will randomly, throughout the day print one or two line symbols or letters. I have deleted apps and drivers, redownloaded software, restarted printer, restarted computer, etc. It will print what I ask it to print, but every once in a while, like 2-3 times a day, I get other print jobs with words and/or symbols on it. It's wasting paper and ink and it's just annoying! Please help!! Thank you.

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2 REPLIES 2

‎08-04-2022 04:10 PM

HP Recommended

Random words and symbols are usually caused by wrong driver being used. If you are using the wireless function it is possible that someone is accidently sending print jobs.

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‎08-08-2022 09:38 AM

HP Recommended

If my printer is connected through my internet, wouldn't that keep others from trying to use it? If not, how do I solve the problem of someone else trying to print to my printer?

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