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‎01-02-2017 03:54 PM

HP Recommended

HP Officejet Pro 6830. This message,  0xc19a0020, appeared immediately after I had replaced ink cartridges (all original HP from Staples). It seemed unlikly to be a coincidence, so I contacted Staples, returned the cartridges, and received new ones. I did not install them immediately, as we were going to be out of town for 2 weeks. I installed them yesterday, and was dismayed to see the same error message pop up. Interestingly, after truning it off and on, multiple times, I was able to print one short document without any problems, but then the message returned immediately and that was the end of printing. The printer was only 2 months out of warranty. Are they designed to fail at that point??? Very unhappy.

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Accepted Solutions

‎01-03-2017 11:22 AM

HP Recommended

The document here may apply, even if the printer is not under warranty.

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Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.

View solution in original post

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9 REPLIES 9

‎01-03-2017 11:22 AM

HP Recommended

The document here may apply, even if the printer is not under warranty.

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Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
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‎01-05-2017 08:11 AM

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thank you. yes, that worked!

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‎01-13-2017 05:09 PM

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I receive a similar message "Printhead Problem" with my 6830.  I tried the link suggested to bring me to the page "Product Replacement for Printhead" to input the printer serial # and product #.   After entering both, under Serial Number, I get the message "The information you entered does not match our records.  Please try again."  Which I did to no avail.  I tried changing number 0 to letter O just to be sure, but that didn't work either.  Why doesn't this work?

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‎01-13-2017 07:56 PM

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@RyGuy6868, where are you located?

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‎01-13-2017 08:42 PM - edited ‎01-13-2017 08:52 PM

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Southern California - City of Santa Clarita

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‎01-13-2017 08:59 PM

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@RyGuy6868, are you able to check your warranty status: http://h20564.www2.hp.com/hpsc/wc/public/home 

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‎01-13-2017 09:04 PM

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Yes.  It says it expired June 10, 2015

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‎01-13-2017 09:23 PM

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@RyGuy6868, sorry that is all the HP contact info I have.

You should open a new post maybe one of the HP employee's might be able to help.

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‎01-13-2017 09:27 PM

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OK.  Thanks for your time!

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