Built in network capabilities have been disabled - contact Network Admin.

[Casper72]

I am having the same issue with an HP OfficeJet Pro 8710.  Whether I try to configure wired or wireless network printing, it says that the "...feature has been disabled. Contact the person who set up the printer."

There is no network setup menu of any kind on the printer screen.

I have reset the printer to factory defaults once.  It did not work - network printing still disabled.  I tried to reset to factory defaults but now I cannot find it.

Please help!

[Dvortex]

Hello, @Casper72 – Hope you are well 🙂

Thanks for stopping by the HP Support Forums! I will do my best to assist you with this issue.

I understand your printer is asking for an administrator password. I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Let me know how it goes. Good luck!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Casper72]

Thanks for your prompt response.

I'm sorry if I wasn't clear.  The printer is not asking for an administrator password.  When I try to connect it to a wireless or wired network, there is an error message saying that the feature has been disabled.

I tried the procedure that you sent, but it did not result in a Support Page showing up so I could not proceed with the rest of the procedure.

I tried do a Network reset and a Factory reset, both of which did nothing to enable networking.

Is there some kind of hardware reset?

Thank you very much!

[Dvortex]

Hello @Casper72

Thanks for the reply. I have send you another private message.

Let me know if those steps worked for you.  If they did, that’s awesome!  Give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers! Good Luck!

[Casper72 · Accepted solution]

Dvortex,

You are the BEST!!!

Thanks for the clarification on the location of the icon.  It WORKED!  Wired and wireless networking is restored!

I've been working on this for a long time now and have been really frustrated.

THANK YOU!  THANK YOU!  THANK YOU!

[Dvortex]

Hello @Casper72,

Great stuff! Glad to know that you were able to fix the issue.

Please consider marking my post as "Accepted solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumps up" to give me "Kudos".

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow!

[sonnysuarez]

I am having the same problem with my officejet pto 8600 plus.  Can you please give me the same solution.  If you want email me privately thats fine too.  I would love to give you the accepted solution and thumbs up push.  Please help!

sonnysuarez

[sandytechy20]

@sonnysuarez

Welcome to forums,

I understand that you are getting network issues on your HP Officejet 8600 printer.

Please check your private message for troubleshooting steps on this.

Cheers.

[tmccrady]

 am having the same issue with an HP OfficeJet Pro 8710.  Whether I try to configure wired or wireless network printing, it says that the "...feature has been disabled. Contact the person who set up the printer."

There is no network setup menu of any kind on the printer screen.

I have reset the printer to factory defaults once.  It did not work - network printing still disabled.  I tried to reset to factory defaults but now I cannot find it. can you end me the fix for this. thanks

tmccrady

[JK121]

 I am having the same problem with my Officejet pro 8600 plus.  Can you please give me the same solution.  If you want to email me privately that's fine too.  I would love to give you the accepted solution and thumbs up push.  Please help!

JK121