Error Code 620192EA on Officejet Premier Pro printer

[Scott117]

I am having the same problem.  I have an HP Office Jet Pro 9015.  I receive Error Code 62019EA after the second page prints.  All the lights on the printer flash and I am unable to turn the power off with the power button.  I have tried unplugging the printer, but when I plug it back in and try to print again the same error code appears after the second page.

[Jay_G24]

Hi @Scott117,

I'd like to help!

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[MLBP]

Turning off the printer is impossible. Unplugging it works, however, the next print project triggers the same error code.

[Jay_G24]

Hi @MLBP,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[jd5150]

I have the same problem, just happened to me. I tried unplugging and waiting 60 seconds. This did no work. Has HP provided an answer yet??? My printer is 6 months old

[Jay_G24]

@jd5150,

Have you tried updating the firmware?

Let me know!

[_paxton]

I'm continuously getting this error, and today is the first time it has shown up since I bought the printer. I have tried both resetting the printer by unplugging the power cord from behind the printer and from the wall as well as checking for a firmware update. My printer says that the latest update has been installed, and I am still getting this error. I've had my printer less than two months. I have 3 exams tomorrow that I need to use the printer for, someone help. 

[_paxton]

im having the same problem. ive tried unplugging the printer and checking for a firmware update. neither of these suggestions helped my situation. any other suggestions i can try?