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‎11-22-2017 08:57 AM

HP Recommended
Product: HP ENVY 5540
Operating System: Microsoft Windows 10 (64-bit)

Only prints in B&W

I have changed the ink cartridges

46 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-23-2017 10:24 AM

HP Recommended

@edwardnewt

 

Welcome to the HP Forums. I would be happy to help you with your HP Envy 5540 Printer. I understand that it is not printing in color and you have already done some preliminary troubleshooting.

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

 

Uninstall the printer software and install the printer with windows built in drivers.

 

Watch this YouTube video to uninstall the printer software.

You can also refer this document for more steps.

 

Install the printer with windows builtin driver.

You can refer this YouTube video to install the printer.

For more steps refer this HP Document.

 

Once you install the printer, change the bellow settings to print in color.

  1. Open Devices and Printers by clicking the Start button , and then, on the Start menu, clicking Devices and Printers.
  2. Right-click the printer that you want to use, and then click Printing preferences.
  3. Make your choices, and then click OK.
  4. Under option Print color select color , then the OK button.

Let me know how it goes.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
8 REPLIES 8

‎11-23-2017 10:24 AM

HP Recommended

@edwardnewt

 

Welcome to the HP Forums. I would be happy to help you with your HP Envy 5540 Printer. I understand that it is not printing in color and you have already done some preliminary troubleshooting.

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

 

Uninstall the printer software and install the printer with windows built in drivers.

 

Watch this YouTube video to uninstall the printer software.

You can also refer this document for more steps.

 

Install the printer with windows builtin driver.

You can refer this YouTube video to install the printer.

For more steps refer this HP Document.

 

Once you install the printer, change the bellow settings to print in color.

  1. Open Devices and Printers by clicking the Start button , and then, on the Start menu, clicking Devices and Printers.
  2. Right-click the printer that you want to use, and then click Printing preferences.
  3. Make your choices, and then click OK.
  4. Under option Print color select color , then the OK button.

Let me know how it goes.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎11-27-2017 09:46 AM

HP Recommended
Advice/ recomendation worked perfectly, thanks Ed Newton
Was this reply helpful? Yes No

‎11-27-2017 10:45 AM

HP Recommended

@EdNewton

 

Thanks for the reply.

I appreciate your time and effort.

 

Good to know that issue is resolved.

Feel free to contact us in feature if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎02-19-2019 03:04 PM

HP Recommended

HI,

 

I uninstalled, re-installed but in my printer preferences I still don't have the colour option and the printer is still printing in black and white.

 

Could you help please?

 

Thanks

Was this reply helpful? Yes No

‎02-20-2019 03:07 PM

HP Recommended

@Viki9,

 

Welcome to the HP Support Community!

 

Are you able to make a copy in color?

What is the exact model for your printer?

What is the operating system you are using?

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎02-21-2019 03:57 PM

HP Recommended

My printer is now printing in colour. Thanks a bunch. Irene

Was this reply helpful? Yes No

‎02-23-2019 10:57 AM

HP Recommended

@snowstorm,

 

Perfect, I am really glad to hear that! 

 

If any other questions arise, please feel free to write back to me.

 

Good day! Take care 🙂

 

Cheers!

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎08-16-2019 05:42 AM

HP Recommended

Sorted thanks 👍

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