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‎10-01-2019 11:31 AM

HP Recommended

I have this same issue with HP 4502, I have followed all suggestions.  I have bought 2 brand new black ink cartridges and says they are incompatible.  I took picture prior to going to Staples so know i have correct ink.  My ink is HP ink and not a refilled cartridge.  Printed worked fine until i had to replace ink.  Ink is expensive.

 

Thank you

1 REPLY 1

‎10-04-2019 07:05 AM

HP Recommended

Hi @JAR1121

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. This looks like an issue with the printhead.  I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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