• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎06-04-2017 09:06 AM

HP Recommended

Recently I have updated my HP OfficeJet 202 printer via EWS. The newest firmware (2017 year released) was uploaded successfully. The device rebooted and I printed some documents as well.

 

I am able to print privacy photos today and turn on my device. However it reports “ERROR CODE 0XB839423C” on the front panel. Also it could not load into initial state after restart.

 

To my great disappointment, device is not worked absolutely. It seems that this is an expensive dead-beef on my desktop.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-05-2017 10:08 AM

HP Recommended

Hello, @Bonifacy – Hope you are well 🙂

 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!


I see that the Officejet printer is stuck on “0X” error code. Let’s try performing a power drain to try and fix this issue. Here are the steps:
 

  • Remove the cartridges from the printer.
  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.


Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎06-05-2017 10:08 AM

HP Recommended

Hello, @Bonifacy – Hope you are well 🙂

 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!


I see that the Officejet printer is stuck on “0X” error code. Let’s try performing a power drain to try and fix this issue. Here are the steps:
 

  • Remove the cartridges from the printer.
  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.


Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No

‎06-17-2017 10:47 AM

HP Recommended

Thanks Dvortex,

 

The issue resolved, printer is in worked state now.

 

It seems that “cartridges removal” is root and required step to solve similar issue(s).

 

I followed the same steps (except remove cartridges) before to recover my device, but come to nothing. As a result, I initiated this topic to get support.

Was this reply helpful? Yes No

‎07-03-2017 03:33 AM - edited ‎07-03-2017 08:23 AM

HP Recommended

At me too such message "ERROR CODE 0XB839423C"
You recommend "remove the cartridge".
How can I remove the cartridge if the printer does not respond to anything?

The print head does not move with the hands. It is hard on the left.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.