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HP Recommended

Same problem with HP Envy 5530 after Windows 10 

1 REPLY 1
HP Recommended

@keyboardgirl, Welcome to HP Support Community!

 

Follow the steps below-

 

Using Document Feeder

  1. Load all pages into the document feeder. Look for a graphic with arrows on the document feeder to help you load your original pages correctly.

    NOTE: 

    To avoid paper jams and feed issues, make sure the original pages fit easily into the document feeder. You can add pages to your scan job later.

    Examples of printer graphics showing the direction to load documents into the document feeder

  2. In HP Scan, click Scan.

    The printer scans each page in the document feeder, and then HP Scan displays a preview.

  3. Follow any prompts to flip and re-load the pages for duplex scanning.

  4. To add more pages to your scan, click the Add pages icon on the bottom bar, load more pages into the document feeder, and then click Scan.

  5. To remove pages from your scan, select a page, and then click the Delete page icon  on the bottom bar.

  6. To change the order of your multi-page scan, click and drag pages into the order you want.

  7. Double-click individual pages to rotate, crop, or change brightness and contrast, or click More for advanced options.

  8. When you finish editing your scan, click Save or Send.

Using Flatbed

 

Load your documents, complete the scan, and then edit, if necessary.

  1. Place the first item you want to scan face-down on the scanner glass, aligning it with the guide at the edge of the glass.

    Aligning a document with the guides at the edges of the scanner glass

  2. In HP Scan, click Scan.

    The printer scans your document or photo, and then HP Scan displays a preview.

  3. To add pages or scan the other side, click the Add pages icon  on the bottom bar, place the next item face-down on the scanner glass, and then click Scan.

  4. Double-click individual pages to rotate, crop, or change brightness and contrast, or click More for advanced options.

  5. When you finish editing your scan, click Save or Send.

Refer to the document HP Printers - How to Scan (Windows) for help.

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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