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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: HP OfficeJet 8620 Driver Unavailable

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06-21-2019 01:24 PM
I've downloaded the driver, but I receive a message that "No devices have been found" The printer is showing connected to my wireless network. My desktop is showing as connected to my wireless network, but they are not talking to each other.
06-24-2019 12:33 PM
Thank you for posting your query on HP Community,
Let's try these steps here:
Let's run HP Print and Scan Doctor -
Click on this link to download and run HP Print and Scan Doctor
If the issue persists, Let's uninstall the printer from the root level and then reinstall it.
- Press “Windows key” + “r” to get the “Run” window.
- Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
- Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
- Go to services again - Start the print spooler.
- Now check for issue resolution.
- If the issue persists, also try clean installing the printer drivers. Here are the steps:
- First, unplug the USB cable from the printer if present.
- Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
- Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
- Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
- Under print server properties, go to drivers - remove any entry there as well.
- Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
- Restart your computer.
- Please click here (Please select the correct Operating and Version of Windows before downloading and installing the full feature software for this printer).
- In the connection type window, select “Wireless” and follow the on-screen instructions to complete the installation.
Let me know how it goes!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Jeet_Singh
I am an HP Employee