HP OfficeJet Pro 9025 error message B305DFF9

[Aiole]

I too have the dreaded F'ing blue screen problem.  When I tried to do the factory reset, I got a message that says "This feature has been locked by the person who set up the computer".  I have no idea what that means or how to undo it.  Any help out there?  Its bad enough to have the blue screen issue, but now I can't even attempt a fix!

[Trouble79]

I just stared having the same problem whet my 9015 code B305DFF9 have unplugged it two times did not work. So it looks like it will become a target on the  range for my rifle and Ill get a new one with a New Name on it

[KLw702]

I performed the factory reset and the problem continues. Ugh! I'm going to try to reach out to HP because this printer is just a year old and it clearly has issues.

[Obladi007]

I have same problem with BSOD B305DFF9 on my HP 9015, which has up-to-date firmware MANHTNPP1N002.2135A.00

Should I do a factory reset, and If I do should I allow firmware updates??

[MJS14]

Me too.  HP OfficeJetPro 9010.  We have no PCs, just Macs on our home network, so this is not a PC issue.  Pretty sure this is a firmware problem.

[jetaime2ciao]

I have the exact same issue and it is maddening. This has been happening to my HP OfficeJet 9020 for at least 6 months - possibly closer to a year. I've done the unplug/plug back in, etc. - all of the info in this thread and none of it helps. It will return to blue screen within 15 mins.

I'm either going to purchase a non-HP printer to replace it and never come back or someone at HP needs to resolve this ASAP. I've been chatting with support via FM Messenger for over a month and nothing has been helpful.

[Jay_G24]

Hi @Philip17UK,

I'd like to help!

I understand you are receiving a "B305" error on the printer screen.

We can perform a factory defaults on the printer to resolve the issue

This will restore the printer setting to defaults.

 To restore the printer to the original factory defaults

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Printer Maintenance.

3. Touch Restore.

4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

[TheresaG4]

I'm also having this issue with my 9025. Does anyone have a solution that has actually worked/lasted? Hate to have to buy a new printer when it seems to be an HP issue, not specific to the rest of the network. 

[Jay_G24]

Hi @TheresaG4,

I'd like to help!

I understand you are receiving a "B305" error on the printer screen.

You can try the solution and I will follow up to check on the results.

We can perform a factory defaults on the printer to resolve the issue

This will restore the printer set to defaults.

 To restore the printer to the original factory defaults

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Printer Maintenance.

3. Touch Restore.

4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

[KLw702]

This solution does not work. Please, for the love of God, escalate this within HP and give us a fix that works.