HP OfficeJet Pro 9025 error message B305DFF9

[LRLatimer]

Can anyone help me reset my printer?  I keep getting an error message and a blue screen.

[TLH9]

If your like the rest of us, don’t wait for HP to help. While  a very few say they’ve been helped by calling in and a couple say they’ve gotten an HP private em with guidance that has worked, no HP rep has posted anything that works other than momentarily. The majority of us are still waiting for the miracle of an adequate HP response…literally months! While I’m staying in contact fir the miracle, I’ve purchased a non-HP printer in the meantime, perhaps longer term as well. 

[Jay_G24 · Accepted solution]

Hi @LRLatimer,

I'd like to help!

I understand you are receiving a "B305" error on the printer screen.

We can perform a factory defaults on the printer to resolve the issue

 To restore the printer to the original factory defaults

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Printer Maintenance.

3. Touch Restore.

4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Jay_G24]

Hi @TLH9,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[TLH9]

Jay_G24. Thanks for the intention of actually helping. I believe I’ve tried a factory reset previously, but will try your guidance again on returning home from a short trip. I still have the printer, though I bought another so I could continue operating without having to unplug/replug several times a day. I’ll let you know if it works.

Tom

[TLH9]

I believe its a 9018, my understanding is it’s the version of a 9010 sold at Costco. As indicated in my other response to you, I’ll try your fix, though I think I already tried this approach previously; it can’t worse than non-functional.

Tom

[Jay_G24]

Please do try the reset and keep me posted with the results.

[TLH9]

Jay_G24,

I've taken the actions you sent to LRLatimer 9/8/21 at 0903 am on my HP9018 (Costco version of 9010). My printer indicated a successful reset. I then followed the instructions for connecting to a network (Settings-Network Setup-Wireless Settings-Wireless Setup Wizard-[Select Network]-Enter PW. I used the 5GHz side of my network and successfully setup and connected my iMac wirelessly and printed a page. I haven't tried scanning as yet. I did NOT immediately get a Blue Screen with the B305DFF9 error. So am hopeful this addressed the problem. It did immediately advise an update was available and I installed it with reconnection after the restart as it should. I hope you'll understand if I don't get all excited right away, given other's experiences; I'll give it a couple of days and multiple printouts before I click on the "Accepted Solution" button.

I appreciate your assistance thus far and hope I can declare the problem resolved. Either way, I recommend HP train ALL their staff to do as you did: post the fix for public consumption to begin with along with the model that fix is intended for. Had this been done by other HP reps, I might still use an HP product as my primary printer. Time will tell if the fix works long term and HP perhaps get out of the dog house. I'll let you know.

[Jay_G24]

I am glad the outcome was positive.

I am sure the printer will continue to work alright.

Do let me know if the issue occurs or not.

Stay safe and take care!

Have a nice day!

[TLH9]

Jay_G24,

It's been at least a week and no blue screen of death with the B305DFF9 error. So, I'm calling this fixed for now. Thanks for your help. Had the initial HP reps responded with trying this, rather than the several interactions that made no sense and did nothing to fix the problem, it would have saved me (and numerous others) a couple of months of exasperation. I'll keep the HP 9018 printer as an alternate to the non-HP product I purchased to keep functional.