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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎01-05-2018 01:53 PM

HP Recommended

How do I disable it in Windows 10? I can't find the "enable bidirectional support" button.

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‎01-05-2018 04:44 PM

HP Recommended

If you right click on the Officejet Pro 8630 what options do you have?  There should be a selection for Printer Properties, different from Properties.  Please select Printer Properties, you should then have the Ports tab.

 

properties.png


Bob Headrick,  HP Expert

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9 REPLIES 9

‎01-05-2018 02:09 PM

HP Recommended

What printer model?  In general, go to the Devices and Printers folder, right click on the printer, Printer Properties, Ports, then uncheck the "Enable bidirectional support" box, Apply, OK.

 

bidi.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎01-05-2018 02:46 PM

HP Recommended

I have an OfficeJet 8630 and HP Smart. The original full feature software would no longer work after the Creator Windows update this fall.

I connect wirelessly to the printer. When I write click on Properties, I only have 3 tabs on the popup: General, Hardware and Web Services.

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‎01-05-2018 03:20 PM

HP Recommended

Please go to the  Devices and Printers folder and RIGHT CLICK on your Officejet Pro 8630. 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎01-05-2018 03:34 PM

HP Recommended

Did that. No tab for ports.

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‎01-05-2018 04:00 PM - edited ‎01-05-2018 04:02 PM

HP Recommended

Try the following:  click start, type Control Panel.  Select the icon for Control Panel (desktop application), then in the Hardware and Sound section click on View Devices and Printers.  This should bring up the Devices and Printers folder (different than the Printers and Scanners folder in Settings - I do not know why Windows 10 did this).

 

In the Devices and Printers folder there may be several sections - Devices, Multimedia Devices, Printers and Unspecified.  Does your Officejet 8630 show up in the Printers section or is it in a different area?

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎01-05-2018 04:37 PM

HP Recommended

Same result. My printer is listed in the printer area and marked as the default.

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‎01-05-2018 04:44 PM

HP Recommended

If you right click on the Officejet Pro 8630 what options do you have?  There should be a selection for Printer Properties, different from Properties.  Please select Printer Properties, you should then have the Ports tab.

 

properties.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎01-05-2018 05:00 PM

HP Recommended

My mistake! I was clicking on Properties and not Printer Properties.

 

Thank you!!

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‎05-01-2019 03:19 PM

HP Recommended

OMG I was doing the exact same thing and it was driving me nuts!  Thank you!

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