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agrucky
New member
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Message 1 of 3
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Flag Post

Re: I can not scan anything- I keep getting the message "User name or Password is incorrect&amp

‎09-08-2020 02:50 PM

HP Recommended

HP OFFICEJET PRO 8720

image.jpg

 

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2 REPLIES 2
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agrucky
Author
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Message 2 of 3
Flag Post

‎09-08-2020 02:51 PM

HP Recommended

“USERNAME OR PASSWORD IS INCORRECT. MAKE SURE BOTH USER ACCOUNT AND PASSWORD ARE VALID”

 

wont scan to email.

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sandytechy20
HP Support Agent
HP Support Agent
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Message 3 of 3
Flag Post

‎09-10-2020 10:28 AM

HP Recommended

@agrucky

 

Welcome to the HP support community.

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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