• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎11-04-2025 11:08 PM - edited ‎11-04-2025 11:11 PM

HP Recommended

@ brianzebra I'm dealing with the exact same issue.  I'm certain there is an issue with the new hp cartridges I've purchased from Walmart.  The printer recognizes the old cartridge but not the new one. I've mirrored your steps thus far and was about to explore inserting ink into the old cartridge.  Thanks for the heads up.  I will be pissed if I have to purchase a new printer because it no longer recognizes the hp authentic print cartridges. 

 

HP fix this before someone files a class action law suit or seeks some other legal remedy. Your cartridges are no longer working for this printer model. 😞

Reply
1 REPLY 1

‎11-07-2025 04:12 PM

HP Recommended

@HarrisS131, Welcome to HP Support Community,

 

Thank you for posting your query.

 

If you recently purchased the cartridges and they aren’t working, you can contact the point of purchase — in this case, Walmart — for a replacement.

 

I hope this helps.

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.