Laser Jet M140w Error code 01 which is load paper. I have loaded paper. What now?

[tzabar]

I have reseted the printer MFP LaserJet M140w.

Checked paper jam, new paper, still the same error. Printer is new, one month old.

What to do?

[tzabar]

I can scan and paper is printing.

Not able to print. Wifi is connected.

[Nal_NR]

Hi @tzabar,

Welcome to the HP Support Community. 

I'd like to help!

What is the current OS you are using?

Did you uninstall the printer driver from the root level before installing the new driver?

If not, follow these steps:-

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using the HP Smart app

Click here to download

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Hope this helps! Keep me posted for further assistance.
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