My printer is stuck in "pause" mode and won't print. How to unpause?

[MNCoolio]

I have a different printer, same problem. 1102w

[Betty0610]

@MNCoolio

Welcome to the HP Support Community.

Let's reset the Printer:

NOTE: This procedure does not reset page counts, service IDs, or other static product values.

1. Turn the product off.
2. Turn the product on, and while it is initializing press and hold the cancel button and wireless button at the same time.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[MNCoolio]

Didn't do anything to help, but I also noticed that when I go to print, the print screen (in Word) says that the printer is paused. All print jobs are cancelled and there is nothing in the print que window.

[Betty0610]

@MNCoolio

Let us know the Operating System installed on the device your Printer is connected to.

Thanks!

[Betty0610]

@MNCoolio

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[MNCoolio]

unfortunately, I did all that, and after installing a device, it says "That didn't work." I tried installing again -- it finds the printer, but then I get the error "That didn't work."

[Betty0610]

@MNCoolio

Does this only happen with Microsoft Word? If yes, uninstall and reinstall word and then try printing.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!