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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎12-21-2018 10:47 AM

HP Recommended
Product: office jet pro 8600 plus e all in one printer N911g CM750-64001
Operating System: Mac OS X 10.11 El Capitan

 THE PRINTER DOES NOT PRINT AND IT DOES NOT SCAN.  It feels like it is not communicating with the I Mac, and yet I have the printers icon in idel. when I click in resume, it does nothing! and on the printer itself, it says that on the screen that desktop device is not connected. I checked cables and it is connected. How can I download and install the app again with updates etc to see if it can be reconnected?

1 REPLY 1

‎12-23-2018 10:14 AM

HP Recommended

@Coqui2018

 

A warm welcome to HP Forums!This is a great place to get support, find answers and tips to your technical queries.

I understand you are not able to print or scan and I'll be glad to help you out. However, for an accurate solution, I would need more details:

Is the printer connected to Mac using a USB cable?

Are you able to copy documents?

Could you also try to print a test page and let me know the results. In order to print the test page:

1.) On the printer control panel, touch the Right Arrow () to display additional options.

2.) Touch Setup (), touch the Down Arrow (), and then touch Reports.

3.) Touch Print Quality Report. 

 

Senan6806


I am an HP Employee

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