OfficeJet 5740 "Driver not available" error after Dell Inspiron 3558 full reinstall o

[jr8709]

I'm having this same problem.  It's been frustrating me for the last several hours.  Just had to do a Windows 10 reinstall and now I cannot for the life of me get my OfficeJet 5740 to install again.   I've tried all options I can think of, just like the original poster.

The default windows drivers only get the scanner working; I cannot print - I get "driver unavailable" and the HP drivers won't install either.  An older Windows 7 machine can still print just fine.

[ShlomiL]

Hi,

Please right click the start menu and select Run.

Type %temp% and press OK.

Open the latest HP installation folder which begins with 7z (e.g. 7zs1234).

Copy the folder's path.

Next right click the start icon, select Run, type control and press OK.

Open Devices and Printers and press on Add printer.

Select The printer that I want isn't listed and then select the last option to add a manual printer.

Keep it as LPT and press OK.

Click Have Disk and past the copoed path of the temp folder.

Select the printer and follow the steps to complete the wizard.

Can you complete the wizard or is there any error?

For any error be sure to clarify the exact error message.

Please let me know the results,

Shlomi

[jr8709]

Thanks for the help!  

Here's the error message I receive when doing that.  Any thoughts? 🙂

---------------------------
Driver Installation Error
---------------------------
Windows can't install the HP Officejet 5740 series kernel-mode print driver. To obtain a driver that is compatible with the version of Windows you are running, contact the manufacturer.
---------------------------
OK
---------------------------

[jr8709]

It looks like other people are also having this same problem:

https://h30434.www3.hp.com/t5/Inkjet-Printing/OfficeJet-5740-quot-Driver-not-available-quot-error-af...

https://h30434.www3.hp.com/t5/Inkjet-Printing/OfficeJet-5740-quot-Driver-not-available-quot-error-af...

[ShlomiL · Accepted solution]

Hi,

Yes, that was the exact error I suspected but wanted to be sure this is the issue indeed, it seems to occuor lately after a reset of the latest Windows 10 build..

Please follow the steps below to resolve such an error:

**Be aware that if you have other printers installed on your PC, those will need to be reinstalled too once completing these steps.

1. Uninstall the HP Software from your PC.
2. Backup your registry prior making any registry changes:
     https://support.hp.com/in-en/document/c03485724
3. Update your registry using the Reg file below (that will change some printer related policies for your PC):
     https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1
4. Right click the Start menu and select Run.
     Type Services.msc and press OK.
     Locate and stop the Print Spooler service
5. Browse to c:\Windows\System32\spool\drivers.
     Rename W32X86 to W32x86.old
     Rename x64 to x64.old
     Note: if any of these folders fail to delete reboot your PC and then Continue following the steps starting from Step 4...
6. Restart your computer.
7. Reinstall the HP Software and check for any difference

Please let me know the results,
Shlomi

[jr8709]

This worked!  You're the best!  Thank you so much!

[l_combs]

This solution finally worked!! When I installed the software, I did get a message that the software failed to install but when I went to add the device, I was able to and then I could print. Thank you for fixing this:))