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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

How do I remove the paper tray so that I can repair the gear inside the paper feed mechanism?  The printer is not detecting or taking paper.  

 

 

 

1 REPLY 1
HP Recommended

Presumably you mean the top tray that the paper ejects from? If so, the top tray will pivot up and down. I raise it up a bit and wiggle it to my right. The tray will pop out. 

 

 

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