Photo tray blocked

[KarenKSR]

I have an Envy 7640 too and have the same thing happening. The photo tray is blocked, the error messages says. I hear two wheels running against each other before it jams and the error message appears. All HP suggestions did not work out either for me. Can you please assist me as well? Thanks!

[sandytechy20]

@KarenKSR

Welcome to HP forums, I see that you are getting photo tray blocked error.

Make sure the photo tray is seated correctly.

1. Make sure the printer is positioned on a flat surface.

2. Push in the output tray extender.

3. Pull out the input tray, but do not remove it.

   

4. Remove the output tray.

   

5. Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.

   

   

   If they are not in the correct position, gently move the photo tray to align the tab gaps, and then gently press the tabs back into position.

   The photo tray should move freely with no resistance.

6. Reinstall the output tray, and then make sure the edges line up with the input tray.

   

7. Try to print.

8. If the error persists, try printing or copying a document with the output tray removed.

You can refer to this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[KarenKSR]

Oh please, I have done all this! I am having it repaired under warranty since I did not hear back but I am still baffled why this happened without any sort of accident. It soundds like a software or hardware malfuntion in this model to me.

[sandytechy20]

@KarenKSR

Thanks for the reply.

I appreciate your time and effort.

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.