• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-29-2019 06:03 PM

HP Recommended

I bought my HP ENVY 5055 a few days ago for my son's homework and with every print it folds the right corner, sometimes printing and other times catching and ripping holes in the paper causing a jam! It's super frustrating as I have googled and looked for answers to help with no solution...I've tried everything! Do I need to return it?!

8 people had the same question
1 REPLY 1

‎11-01-2019 10:44 AM

HP Recommended

@ADBrister

 

I have gone through your Post and I understand your concerns and frustration

 

I would like to help

 

Please ensure the printer has the latest Firmware

 

You can refer to this Link: https://support.hp.com/in-en/document/c02919168

 

If the issue persists please follow the instructions in Step 4 from this Link: https://support.hp.com/in-en/document/c05547613 to help  clean the pick up rollers

 

Try printing and let me know how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.