Printer will only print pdf files but will not print office (excel,word) files

[1markcribbs1]

I must be doing it wrong. It's still not working.

[The_Fossette]

@1markcribbs1,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are unable to print from word and excel.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• What is the exact model for your printer?
• What is the operating system you are using?
• Have you followed the suggested steps in the post?
• Have you performed any troubleshooting steps before posting?

While I wait for the answers, let’s try the below steps and check whether it resolves the issue.

Press the "Windows key" + "r" to get the "Run" window open - Type %temp% and press ok.

Note what the full path is  (in my case, it was "C:\Users\*****\AppData\Local\Temp")

Go up one level in the directory tree

Right-click on the temp directory (in my case, "C:\Users\*****\AppData\Local"), and select "Properties"

Go to the Security tab, and select "Users" from the group or user names

Click "Edit"

Select Users, then check the box by "Full Control"

Click "Apply"

You may get a whole bunch of error messages about inheritance, just hold down the Enter key until they all go away.

Click "Cancel" a couple of times to dismiss the properties boxes

Go forth and print from any application and check.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[1markcribbs1]

That didn't help,but I got it. I guess I just was too tired to be honest. It was a rookie mistake. I had not made my HP Printer the default printer and it was being overseen by Microsoft. Sorry for the trouble. Thanks.

[The_Fossette]

@1markcribbs1,

Perfect, I am really glad to hear that! 

If any other questions arise, please feel free to write back to me.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Good day! Take care 🙂

Cheers!