Reinstall part on Envy 6455e printer

[Mel287]

Can you please send me the same solution? I have the exact same problem and have since Sept 11. I need to use the printer 

[Irfan_06]

Hi @Mel287,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer part that came out.

To reinstall a piece of the paper feed mechanism on your HP Envy 6455e printer, follow these steps.

• Turn Off and Unplug the Printer: Ensure the printer is powered off and unplugged from the electrical outlet to avoid any risk of electric shock or damage.
• Access the Paper Feed Area: Open the printer’s paper input tray and any other access panels that may provide access to the paper feed mechanism. You may need to remove any paper or other obstructions.
• Locate the Piece that Fell Out: Identify the piece that fell out. This is usually part of the paper feed assembly, such as a roller or a guide. Look for its corresponding location in the printer.
• Align the Piece: Position the piece in the correct alignment with the slots or mounting points in the paper feed mechanism. It should fit snugly into place.
• Reinstall the Piece: Carefully insert the piece into its designated slot or position. If it has any locking mechanisms, ensure they are properly engaged.
• Check for Proper Placement: Make sure the piece is securely installed and that no other parts are obstructing its movement. You should be able to move it slightly to ensure it's seated correctly.
• Close the Access Panels: Close any access panels or the paper input tray that you opened earlier.
• Plug in and Test the Printer: Plug the printer back into the electrical outlet and turn it on. Run a test print or scan to ensure the paper feed mechanism is functioning properly.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Mel287]

Thank you, but this does not help. I need to reinstall the white piece under the flip gate that accidentally came off when I was trying to get the ripped paper out. All of the paper is out and has been out since I posted. I was not expecting the white piece to come off, so I did not snap a picture of it first to see how it aligns, and there isn't anything obvious to show me how it lines up or even which way the piece goes in. 

The issue is I don't see how the white piece aligns or fits back into the printer. I know how to reinstall the flip gate and the rest. An HP employee seemed to send a message directly to the original poster, and that's what I need. The specific details on how to install the white piece, then the flip gate and the last part, etc. Can you please provide this?

Thanks!

[Irfan_06]

Hi @Wilson1948,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support