Setup cartridges

[Ellie35]

Hi. I am having the same issue with my HP Envy Photo 7858. Could you please help me bypass the setup carriages? 

Thanks. 

[Ellie35]

Hi.

My HP Envy Photo 7858 is showing the following error code: “Use SETUP cartridges that came with your printer.” Is there a way that I can bypass the need for setup cartridges or purchase them somewhere? They are missing. 

Thanks,
Ellie

[Kumar0307]

Hi @Ellie35

Welcome to the HP Support Community. I'd be happy to assist you.

The setup ink cartridges are not available in local stores. We need to perform a reset in order to bypass the use of setup ink cartridges.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Ellie35]

Hi, @Kumar0307

I do not have a private message from you. Would you mind resending me the instructions, please?

Thank you!

[Kumar0307]

@Ellie35

Sure, I have resent the message. Kindly check.

Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Texas777]

How do I get the setup cartridges or get around using them. I have read these links but do not have any real answers about how to bypass this.

[Ellie35]

@Kumar0307

I have replied to your private message notifying you that I am unable to follow the initialization process steps. Please get back to me with your next directions please.

Thanks,

Ellie

[Kumar0307]

@Texas777

I have sent you a private message with the reset instructions. Kindly check the same.

Let me know how it goes.

[Kumar0307]

@Ellie35, that's unfortunate. If you are not able to access the home screen of the printer by bypassing the error, please reach out to the HP Support in your region regarding the service options for your printer. 

Keep me posted for any other assistance.