Re connecting my printer

[Dg2917-1]

I had a new router installed and i cannot get my printer to work. It’s a D110 model. It wants the WPA security passphrase number. I don’t know that number.

[A_Gayathri]

Hi @Dg2917-1,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're trying to reconnect your HP Photosmart e-All-in-One Printer to a new router and need the WPA security passphrase, here's how you can find it:
 

Check Router Documentation:

• Look at the documentation or manual that came with your new router. It often includes the default WPA passphrase.

Router Label:

• Most routers have a label on the side or bottom that lists the default WPA passphrase. It might be labeled as "Wireless Key," "WPA Key," or something similar.

Router Settings:

• Access your router's settings through a web browser. You'll need to enter the router's IP address (usually something like 192.168.1.1 or 192.168.0.1) into the browser's address bar.
• Log in with the router’s admin credentials (default credentials are often "admin" for both username and password, but check your router’s documentation if these don't work).
• Navigate to the wireless settings section where you should find the WPA passphrase.

Contact Your Internet Service Provider:

• If you can't locate the passphrase, your Internet Service Provider (ISP) might be able to provide it. They can also help if you've changed the passphrase and forgotten it.

Reset the Router:

• As a last resort, if you can't find the passphrase and need to reset it, you can reset the router to factory settings. This will revert the settings to default, including the WPA passphrase, which is usually listed on the router label. Be aware that this will also reset any custom settings you have configured.

Once you have the WPA passphrase, you can enter it on your HP Photosmart printer by following these steps:

1. On the printer’s control panel, go to the Wireless or Setup menu.
2. Select “Wireless Setup Wizard” or similar.
3. Follow the prompts to select your new network and enter the WPA passphrase.

Refer to this document: HP Photosmart e-All-in-One Printer series - D110 User manual 

Troubleshoot a Wi-Fi connection to an HP printer
HP printers - Wi-Fi connection is lost after router or network settings change
 

I hope this helps. 

Take care and have a good day.

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