• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-08-2023 09:51 AM

HP Recommended

Keep getting the code 0x61011beb.  How do I reset the printer?

2 REPLIES 2

‎04-10-2023 08:59 PM

HP Recommended

Hi @hooptydue,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you. 

 

The error code 0x61011beb on an HP 6700 printer usually indicates an issue with the printer's printhead. Resetting the printer can sometimes help resolve the issue. Here are the steps to reset your HP 6700 printer.

 

  1. Turn off your printer and unplug it from the power source.
  2. Wait for a few minutes (at least 30 seconds) to allow the printer to completely power down.
  3. Plug the printer back into the power source and turn it on.
  4. Wait for the printer to warm up and become idle.
  5. Check if the error code is still displayed. If the error code persists, try resetting the printer again.

 

If resetting the printer does not resolve the issue, you may need to replace the printhead.

 

I hope this helps.

 
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

Raj_05
HP Support Community Moderator
Was this reply helpful? Yes No

‎04-11-2023 02:23 AM

HP Recommended

On the printer front Panel select Setup > Tools > Restor Factory defaults to reset printer to its factory defaults.

 

Regards,

Diana

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.