hp photosmart d7260 will not print magenta and light magenta. Using XPPro

[ProfMoon]

Having the same trouble with our D7260 printer.

[Betty0610]

@ProfMoon

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

From which Application are you trying to print?

Try cleaning the ink cartridges:

1. Make sure that there is plain white paper in the input tray.

2. Open the Printer Toolbox.

   1. Open HP Solution Center.

   2. Click Settings.

   3. Click Print Settings.

   4. Click Printer Toolbox. The Printer Toolbox dialog box displays.

   NOTE: 

   You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click theServices tab and then click Service this device.

   Click the Device Services tab.

3. Click Clean the Print Cartridges.

4. Follow the instructions that display on the screen.

5. Examine the test page that prints. If the print quality of the page is good, click Done and stop here. If the print quality is bad, proceed to the next step.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[ProfMoon]

When I shut the power off, unplugged the machine and let it rest for a day, I was able to start up again a day later and the print test passed all ink colors.

[A4Apollo]

Hi @ProfMoon, I am the Mr.Robot. It looks like you were interacting with @Betty0610, but he is out of the office today, so I'll take over from here.

I appreciate your efforts for writing back to us.

As you mentioned after performing a power reset on the printer your issue got resolved.

I am happy to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,
Have a great day! 🙂