printer stuck in "shutting down mode "

[Persicaria]

Help!

I have same problem with new Officejet 250 all-in-one mobile printer.

Stuck in 'shutting down' mode for hours.

I cancelled print jobs, disconnected from power, held down on/off button. Nothing works.

Does someone please know what to do?

Thank you.

[sanjiwolf]

Good day,

Power cycle might help:

1. disconnect the power cable from the wall outlet

2. wait for 30 seconds

3. connect the power cable to the wall outlet

4. turn on the printer

Hopes its help... 🙂

[bibet80 · Accepted solution]

Hi,

Have you tried to take out the battery? Unplug the power cord may not work because the battery stil supplies the power to the printer. Please follow the following link for user guide on how to do that.

http://h10032.www1.hp.com/ctg/Manual/c05203661

[underclassHero]

Hi,

I am sitting in HP Expert Day forum and I am glad to help you out.

Try this:

1. Take out battery.

2. Unplug the power cable.

3. Reconnect power cable.

4. Restart the printer.

Please click “” as an encouragement and “Accept As Solution” if this has helped solved your problem.

Although I am an HP Employee, I am speaking for myself and not for HP.

[Persicaria]

Brilliant bibet80! You are right! And so simple!

Disconnecting the power doesn't work but taking the battery out (and putting it back) does.

Thank you!

[Persicaria]

Brilliant also underclassHero! You are right too! And so simple!

Taking the battery out (and putting it back) works.

Thank you!

[bibet80]

Thank you for the Kudo and glad that I can help to solve your problem...