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‎11-14-2019 08:29 AM

HP Recommended
Product: Envy 7855

Keep getting this error when we're trying to print from our Apple devices. Have tried turning the printer off/on, unplugging etc. Still comes back.

Tags (1)
2 people had the same question
1 REPLY 1

‎11-17-2019 12:34 PM

HP Recommended

@lexim, Welcome to HP Support Community!

 

I see that you get an error message when you try to print, I would like to know the following-

 

Is this an error message on Apple devices or your printer?

Are you able to make photocopies on the printer?

Could you share the picture of the error message?

 

Meanwhile, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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