Received printer failure message after replacing my black cartridge; turned printer off and on

[Josie1104]

Received a Printer Failure message after replacing black cartridge; turned it off and on 3 times but still does not work

I have a HP Officejet 6700

[Nal_NR]

Hi @Josie1104,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand you are getting an error- printer or ink system failure on your printer.

Don't worry I'd like to help you out.

Did you make any changes to your printer?

Have you tried checking with a different ink cartridge?

As you mentioned you have tried all the steps but you are afraid to perform semi full reset on your printer.

Performing a semi-full reset will not ask for any setup cartridges, So you try performing a semi-full reset on your printer and check if it helps.

Please try a few steps recommended below.

In some cases, a printer reset can clear the error message.

1. Turn the printer on, if it is not already on. 

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

   note:

HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move. 

9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Refer to this article to further troubleshoot ink system failure issues.

If the issue persists after trying out the steps, try performing a semi-full reset on your printer and check if it helps.

Since the steps to perform semi semi-full reset are confidential. I will send you the steps in a private message, please watch your inbox for more information.

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

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