Receiving a message - [edit]." and printer print gibrish.

[Gilad2]

Its happen just when print an email. when printing a document (example: word, pdf) its work ok.

[DavidSMP]

@Gilad2,

Good day. Thank you for stopping by the HP support forums. I reviewed the case. I will be happy to assist you here.

• Did this happen after a recent printer software or OS update?
• What is the operating system associated with the printer?
• Is it Windows or Mac?
• What is the version of the OS associated with the printer?
• Do you have an Hp connected account and are you sending the printouts to a printer's email address?
• Please send an image of the exactly what you are trying to print to assist you correctly.

Furnish the requested details for us to assist you correctly.

Thanks and have a blessed week ahead.

[Gilad2]

Hello,

1. It happened after I install the new printer.

2. OS is windows X

3. its a Mac

4. I asked to send the printouts to a printer email address but I dont know if its happening.

The printer works wireless and I could print without any problem from a different laptop (Dell). Just the MAc having those problems.

Looking forward to hear from you and fix this problem.

Thanks,

Gilad

[senan6806]

@Gilad2

It looks like you were interacting with @DavidSMP, but he is out for the day & I'll be glad to help you out. 

Since the issue only occur while printing from Mac, it could be an issue with the printer driver installed on your Mac. Removing the existing printer driver and adding a compatible driver may resolve the issue. Let's try these steps:

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

6.) Try to print.

Let me know  how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!