Receiving message: Cartridge problem Magenta replace with new cartridge .

[GT120]

Keep receiving Error message after replacing Magenta cartridge 2 times.

[zoey7886]

@GT120, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Cartridge Error for HP Officejet Pro 8615 Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP Officejet Pro 8615 e-All-in-One Printer displays a "Cartridge problem Magenta replace with new cartridge" error message after replacing the magenta cartridge multiple times, follow these troubleshooting steps to resolve the issue:

Verify Cartridge Compatibility

1. Check Cartridge Number: Ensure the cartridge number matches the compatible cartridges for your printer model and your country/region.
   • Compatible cartridges for HP Officejet Pro 8615 include: HP 950, HP 951, HP 950XL, HP 951XL.

Install Genuine HP Cartridges

1. Use Genuine HP Cartridges: If you haven't already, replace the magenta cartridge with a genuine HP cartridge. Non-HP or refilled cartridges may not function correctly.
   • Purchase replacement cartridges from the HP Store or local retailers.

Update Printer Firmware

1. Update Firmware: Make sure the printer firmware is updated to the latest version.
   • From the printer control panel:
     1. Navigate to Setup > Maintenance > Firmware > Check.
     2. Follow the instructions to update if an update is available.
   • Alternatively, you can update the firmware through the HP Smart app or the HP Software and Driver Downloads website.

Check for Leaks and Clean Contacts

1. Check Cartridge for Leaks: Open the cartridge access door and inspect the magenta cartridge for any signs of leaking. Replace the cartridge if it is leaking.
   • If the cartridge is not leaking, proceed to clean the electrical contacts.
2. Clean Electrical Contacts:
   • Turn off the printer and unplug it.
   • Open the cartridge access door.
   • Remove the magenta cartridge.
   • Use a lint-free cloth lightly moistened with distilled water to clean the copper-colored contacts on the cartridge.
   • Allow to dry for a few minutes before reinserting the cartridge.

Hope this helps! 

Take care, and have an amazing day!  

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Regards,