Red Light (Printer doesn't respond)

[hiraet-h]

It doesn't have any display, either. What's probably the problem here?

[Anand_Andy]

Hi @hiraet-h,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Smart Tank 515 Wireless All-In-One. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Were there any changes made recently to the printer?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Please follow the below instructions to resolve the issue:

The Ink/Printhead light, Alert icon, and one or both Printhead icons blink. This indicates one or both printheads need attention. The dots below the printhead icons indicate which printhead needs attention.

Open the printer front door, and then open the printhead access door.

Wait for the carriage to stop moving, and then open the printhead latch.

Remove the printhead or printheads indicated by the blinking light on the display.

Check for and remove any tape or plugs, and then reinsert the printhead.

CAUTION:

Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, an ink system failure, and a failed electrical connection.

Close the printhead latch, and then close the printer front door.

If the issue persists, please follow the steps in this document: "HP Smart Tank 500, 600 Printers - Printhead Errors".

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!