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Hi! Please help me solve my problem regarding the red triangle with an exclamation point in our printer. i guess this is the reason why we cannot be able to print. I already tried transfering the printer into another computer and install the driver, but still the red triangle is still there. I hope you can help me with my problem. My printer is LaserJet CP1025 color.

 

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @theart ,

 

I see that you are having issues with the Attention Light flashing on the printer. I would like to help you out today.

🛑 That error indicates that the print-cartridge door is open or other errors exist.

 

Did anything happen prior to the flashing light? (paper jam, changed a toner)

 

✔️Check for a paper jam. Here is a document for the locations to look for one: Attention Light Blinks during a Paper Jam.

Disregard the title.

 

Were you able to print the hardware self test?

Are you able to rotate the toners with the toner color on the printer pressed?

 

If you need further assistance, just let me know.

 

How is the printer connected? (USB/Ethernet/Wireless)

 

Check your driver update, here: HP Customer Support - Software and Driver Downloads 

 

Make sure the main tray is loaded with paper that is free of defects ( creases, tears, etc.).

This problem is related more often than when printing, the printer detects that it has no paper or a bad setting.
Load the printer with plain, white paper:
AgathaV_6-1658944818613.png
AgathaV_7-1658944833256.png

Don't hesitate to contact us in case of need.

 

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!

View solution in original post

3 REPLIES 3
HP Recommended

Hi @theart ,

 

I see that you are having issues with the Attention Light flashing on the printer. I would like to help you out today.

🛑 That error indicates that the print-cartridge door is open or other errors exist.

 

Did anything happen prior to the flashing light? (paper jam, changed a toner)

 

✔️Check for a paper jam. Here is a document for the locations to look for one: Attention Light Blinks during a Paper Jam.

Disregard the title.

 

Were you able to print the hardware self test?

Are you able to rotate the toners with the toner color on the printer pressed?

 

If you need further assistance, just let me know.

 

How is the printer connected? (USB/Ethernet/Wireless)

 

Check your driver update, here: HP Customer Support - Software and Driver Downloads 

 

Make sure the main tray is loaded with paper that is free of defects ( creases, tears, etc.).

This problem is related more often than when printing, the printer detects that it has no paper or a bad setting.
Load the printer with plain, white paper:
AgathaV_6-1658944818613.png
AgathaV_7-1658944833256.png

Don't hesitate to contact us in case of need.

 

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
HP Recommended

Hi! Thank you for answering back with my question, I already sent my printer in HP Service Center, and as they say, the toner is not rotating, i guess thats the problem. 

HP Recommended

Hello I am having the same issue and i did recently have a paper jam

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