Refilled Black HP 21 ink cartridge does not print

[Air-America]

I have a reliable HP Deskjet D2360.
I just refilled the Black HP 21 ink cartridge at Costco as I always do, and now the Black HP 21 cartridge does not print at all. I went thru the 3 cleaning routines (without the HP 22 color cartridge to save color ink), but the black HP 21 cartridge prints absolutely nothing on the page; the color cartridge works fine. Any ideas, please. Thank you!

[KrazyToad · Accepted solution]

@Air-America

I have gone through your Post and I appreciate all your efforts and expertise in troubleshooting this issue

Since you have already attempted the Cleaning process please ensure the printer has the latest Firmware.

Link: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Also Note that HP does not recommend using refilled cartridges. You can refer to this Link: https://support.hp.com/us-en/document/c00853819

If the issue persists please contact HP Support for Service Options

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you

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