Solved: Regionalization Reset - HP Support Community

JJB911 · ‎11-01-2019

Hello, I am in the US and recently attempted to install a new HP original Z10 cartridge and received the error message - not intended for this computer. If my region has been reset to something other than Z10 how do I resolve this problem?

Bob_Headrick · ‎11-05-2019

On the front panel of the printer go to the home screen and press the ink droplet icon at the top of the screen. Next touch the black rectangle. At this point a new window will open that says "installed cartridge" and "Supported cartridge". What are the cartridge numbers listed?

HP introduced regionalized cartridges (Z10, Z20, Z30 and Z40) for the previously universal 950/951 cartridges in about January 2017. The printer will "lock" itself to the first Zxx cartridge installed in the printer. If you are in the US/Canada you will need Z10 cartridges, but the printer may have been locked to another region by accident. In that case you will need to have HP perform a "Regionalization Reset". You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work. HP's web page on the subject is here.

Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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View solution in original post

Kumar0307 · ‎11-01-2019

@JJB911, Welcome to the HP Support Community!

To assist you better, What model HP Printer are you using?

Did you purchase the printer and the ink cartridge in the same region?

Keep me posted for further assistance.

KUMAR0307
I am an HP Employee

Bob_Headrick · ‎11-05-2019

On the front panel of the printer go to the home screen and press the ink droplet icon at the top of the screen. Next touch the black rectangle. At this point a new window will open that says "installed cartridge" and "Supported cartridge". What are the cartridge numbers listed?

HP introduced regionalized cartridges (Z10, Z20, Z30 and Z40) for the previously universal 950/951 cartridges in about January 2017. The printer will "lock" itself to the first Zxx cartridge installed in the printer. If you are in the US/Canada you will need Z10 cartridges, but the printer may have been locked to another region by accident. In that case you will need to have HP perform a "Regionalization Reset". You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work. HP's web page on the subject is here.

Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.

Regionalization Reset

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