Regionalization reset for my HP 3720

[duolc1101]

Hello,

I have printer DeskJet 3720 bought in Hong Kong with cartridges 65, but I have moved to the United Kingdom now. Local cartridges for this printer are 304, but printer refuses to use them. Could you please send mi instructions for change of region for this printer, as you did for other users with the same issue?

Thanks,

Best Regards.

[Irfan_06]

Hi @duolc1101,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

Which country did you move from and to?

Do you have the ink cartridges for both regions?

Do you have a printer USB cable?

Do you have the printer full feature software and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[duolc1101]

Hi @Irwin6, thanks for your reply. I have moved from Hong Kong to the UK, and just bought a 304 cartridge in the UK to replace the old 65 brought from Hong Kong. Yes, I have both 65 and 304 cartridges from both regions. However, I have lost the USB cable. Is it essential to reset the region ?Since my HP Deskjet 3720 always run online wireless, actually never used the cable. It is operated on Windows 10 64bit of PC with HP Smart App installed.

[Irfan_06]

Hi @duolc1101,

Thank you for confirming the above information.

If your computer is connected to the printer with a USB or wireless connection, you can open the Set New Regions window with HP Smart by following these steps.

1) Open the HP Smart app.

2) On the Home screen, click gear icon.

3) Click About, press and hold Ctrl + Shift, and then right-click on the HP Smart logo.

The region reset screen opens.

4) Take a screenshot of the screen and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[duolc1101]

Thanks for your clear instruction, the acquired information has been sent through private message function, please check if you can receive.

Best regards.

[Irfan_06]

Hi @duolc1101,

I am sorry to inform you that we did not receive your private message.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little 

Take care and have a great day ahead!

Irwin6

HP Support

[duolc1101]

Hi @Irwin6, I have replied your private message received from the private message function. In which, I have attached the photo captured for the information as requested. Please let me know if you can receive this time.

Thanks a lot.

[duolc1101]

In case of your email system may refuse to receive incoming mails with photo attachment, I have also copied the printer information in text fomat to reply your private message.

Thanks a lot.

[Irfan_06]

Hi @duolc1101,

I am sorry to inform you that we did not receive your private message.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little 

Take care and have a great day ahead!

Irwin6

HP Support

[duolc1101]

Hi Irwin6, I did send 3 messages via the private message function by both replying your message and send a message from your profile. so that is rare those messages could not be delivered but without a failure pop up.

Updated, I called the HP help line and eventually got this problem solved by two lovely supportive ladies.

Thank you all the same.