Removal of a device from "My Devices" screen

[Peter491]

I recently upgraded my HP printer from an HP Envy 4520 Series to an HP Envy 5540 Series.  I uninstalled the 4520 software, but do not seem to be able to remove the image of the 4520 from my "My Devices" screen.  Whenever HP runs a routine scan of my system, it pushes me to download drivers for the 4520, obviously picking up information from the listed devices.  I'd be grateful if someone could tell me how to remove the unwanted printer from my "My devices" list please.

[DavidSMP · Accepted solution]

Hi @Peter491,

Thanks for taking an interest in the HP Support Forums! Good day! 🙂 I reviewed the post about the HP Envy 4520 Series not complete removed from my devices. It will be a delight to assist you here. 🙂

Superb effort, brilliant troubleshooting and commendable diagnosis of the issue before posting.  Kudos to you on that score. 🙂  You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you. 🙂

For better clarity and to assist you better I would require more information regarding this.

• Did you perform a complete uninstallation of this printer and then install the new printer?

For now, I will include the steps to remove all entries of the printer. Please follow the steps.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.

Also please check this link out: http://support.hp.com/in-en/document/c02259020

 Hope this helps.   I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll always be there to assist you always. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

 Take care now and have a splendid week ahead. 🙂

[Peter491]

Thank you for your help, which has solved the problem. 

[BigKahunaFL]

This did not work for me at all.