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‎03-06-2019 08:02 AM

HP Recommended
Product: ENVY 4500
Operating System: Microsoft Windows 10 (64-bit)

I have ENVY 4500 printer software and driver installed, but no longer have the printer.   I go into HP Smart to remove the printer, but it says that it is not installed; however, the SW is still in the Programs folder and the printer still shows in HP Smart.  How do I get all traces of this printer off my machine?

8 REPLIES 8

‎03-06-2019 09:59 AM

HP Recommended

Did you try Programs and Features?

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‎03-06-2019 05:37 PM

HP Recommended

Yes - That removes the SW, but some program at startup is failing because the SW has been deleted.  The printer still shows in HP Smart.

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‎03-06-2019 06:01 PM

HP Recommended

Uninstalled HP Smart, but upon startup some program is calling for the ENVY 4500 SW which fails because it has been uninstalled.   Thought it may have been HP Smart, but not so.  Any idea who may be calling the ENVY 4500 SW at startup?

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‎03-06-2019 07:32 PM

HP Recommended

Take a look at Task Manager > Startup.

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‎03-07-2019 06:03 PM

HP Recommended

There is nothing there.  Anything related to HP has been disabled.  There are several HP services, but that is all i see.  See the attached photo from the task manager/services.  HP Services.jpg

 

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‎03-07-2019 06:05 PM

HP Recommended

I also searched the registry looking for 4500 since the printer I am addressing is an HP ENVY 4500.  Came up with nothing.  

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‎03-07-2019 09:48 PM

HP Recommended

Get yourself a copy of Autoruns for Windows.

 

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‎03-08-2019 10:22 AM

HP Recommended

Looking at all the programs that start, it is no wonder it takes so long to boot up.   Thanks

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