Remove and Reinstall Ink Cartridge Message

[EdBrindley]

Hello, I am having the same problem, but I cannot fix it with a hard re-set.  Can you offer any more advice please?

Thanks

Edward

[Jessica1210]

Same issue with my HP Envy 5660. I was printing pages then it just stopped and the message to Remove and reinstall the indicated ink (color). Now I cannot print at all. 

Can you please assist me?

[EdBrindley]

I've tried cleaning both the ink cartridge and connection points in the printer but nothing stops the message from appearing for me.  However, just flipping open the cartridge flap and closing it again works  and even just lifting the lid and closing it seems to as well, I found by accident.  I can queue up printing but after it finishes, it returns to the same error message, so I have to repeat the annoying process.  At least I've been able to get by though.  Strangely, as of this afternoon, it has been doing a bit better.  I wonder if it had something to do with the fact that I'd not used it much until recently, now I am stuck at home!

[Peakester]

I have the same problem only I installed a colour cartridge an now the printer doesn’t recognise the black cartridge. I have followed the steps that you said however it is still asking me to re-install the black cartridge. 

If I email you the model and serial number would you be able to help me.

Kind regards 

Catherine Peake (user name PEAKESTER)

[sstiggy]

I have the exact same issue and have wasted the last two hours trying all these recommended solutions with nothing working.  When there is 7 PAGES of complaints on this issue for the last 3 years, you would think HP would put out a fix.  

I have a 5740 and my black was not printing at all, so I just installed a brand new HP 62 cartridge and I keep getting the remove and reinstall Ink Cartridge error.  When I reinstall the old cartridge (which no ink in it) I do not get this error.  Can you help?  

[EdBrindley]

Sorry - it's driving me mad too.  You wonder if they have just sent us all a little virus down the line to make us buy new printers.  As someone else said, no one is prepared to answer from HP.  Pretty poor.

[TEJ1602]

@sstiggy, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

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Keep me posted.

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[ShaeDreams73]

I have the same issue and have tried everything in this thread and online and cannot get this error to stop and also cannot bypass it. Please HELP!

[Riddle_Decipher]

@ShaeDreams73 Thanks for sharing your concern with the HP Community,

here's what I'll need, so I may be able to provide an accurate solution:

What is the product number of your device? Use this link to find it: click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Do you have an instant ink subscription?

When was the last time it worked without these issues? 

Please reply with the details for further assistance.

Eager to help!

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!

[ShaeDreams73]

Hello, @riddle_decipher please see the answers below:

What is the product number of your device? G0V54A

Do you have an instant ink subscription? No - this is not HP ink but it worked fine until this week

When was the last time it worked without these issues?  Monday 4/20/2020

I have tried a hard reboot, resetting, installing a brand new ink cartridge and get the same error. 

Thank you,

Shae