“ Remove and reinstall the indicated ink cartridge” Colour Cartridge Issue

[KateKelly31]

Despite following instructions found on this forum and trying to contact support I can’t solve this online. I am enrolled in Instant Ink but keep getting the message on my printer “Remove and reinstall the indicated ink cartridge” . I have done this but it makes no difference. I have also unplugged and restarted the printer to no avail. I really need a new colour cartridge to solve the problem but can’t find a way of getting this without buying a new one. Please help.

[Kumar0307]

@KateKelly31, Welcome to the HP Support Community! I’m here to help.

I see that the color Instant Ink cartridge is not working.

Make sure the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

If the issue persists, to assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Let me know how it goes. 

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Have a great day!