Remove and reinstall the indicated ink cartridge :(

[Fixable123]

Hello!

We have recently gotten a new printer and signed up to the instant ink.

However we have recieved our first instant ink cartridge and we are getting the error message: "Remove and reinstall the indicated ink cartridge..."

I have searched the forum, and we have tried resetting the printer, cleaning all of the contacts, removing and reinstalling,  etc, and had no luck with anything. I'ts only the black cartridge that is having the problems.

When we reinstall the old (empty) cartridge it works fine (though with no actual ink!).

Is it possibly a faulty cartridge, and if so how do we get a replacement sent out?

Thanks!

[Jeet_singh · Accepted solution]

@Fixable123,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I Understand you need help with the incompatible cartridge error, and before we get into the details, Click here and try all the steps mentioned, to solve the issue, if that doesn't help, I need more information to help your cause.

Since the instant ink account details are confidential, please send me the required information via private message.

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I hope this helps resolve this issue completely,

Regards,