Remove and reinstall the indicated print cartridge on a smart tank printer

[barbja]

I have a Smart Tank plus 651.  It has cartridges you fill, not replace.  As far as I can tell, you cannot get the cartridges out of the printer.  I'm getting this error that will not go away even after restart:

Remove and reinstall  the indicated print cartridge, making sure that it is correctly installed.

• Although it says "the indicated print cartridge", it does not appear to give me any indication of a print cartridge.  
  • The home page of the app also says Cartridge Problem without telling me which cartridge 
  • I FINALLY got the information in the app when I attempted to update the firmware.  I navigated to Printer Settings > Advanced Settings > Tools: Tri-color Cartridge: Cartridge Problem
• The error appeared half way through a print job.
• All the tanks are about half full.

I've gotten this error in the past and was able to clear it by opening and closing all of the ink ports.  I tried that several times this time and it did not work.

I attempted these fixes, in order:

• Open, then close all of the ink ports
• Turn the printer off, then back on
• Hard reset (remove power cable for >1 minute and then plug in)
• Firmware update (firmware is up-to-date)

[sandytechy20]

@barbja 

Welcome to the HP support community.

I understand that you are getting cartridge error, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

[barbja]

Hi @sandytech20, I am not able to complete the steps in the article because 1) my printer has none of the cartridges shown on the page (since it is a tank printer), and 2) my model number is not listed on the page (651).  I'll check my messages.

[barbja]

Unfortunately, the service won't let me place a call, Out of Warranty Phone Support,This service is temporarily unavailable. (this temporary condition seems to be kind of permanent considering I couldn't get it to work last week either).  I also tried the chat bot before writing the original post so I know that it will be of absolutely no help.  The bot repeatedly insists on telling me to replace the tanks on my tankless printer.