Repair for Envy Photo 7155

[spookylittlegir]

I have an ENvy 7155 which I was actually shipped for a product test. When I was setting it up, putting in the ink cartridges, the narrow ribbons got all tangles and a couple detached. I took to a repair guy, he said he couldnt do anything. How do I go about HP repair, is it worth it? I'd hate to just throw it out, it's brand new. Thank you for any help!

[DavidSMP]

Hi @spookylittlegir,

Thanks for visiting the HP community. A very good day to you! I read the post regarding assistance with ribbons getting detached. I will be delighted to assist you here.

For better clarity and to assist you better I would require more information regarding this:

• Did you try to contact HP phone support in this regard?

For now, let me keep you informed about a few things.

The printer needs to be replaced as it is not repaired by tech support. I am being honest about it by keeping your best interest in mind without beating around the bush.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a superb week ahead. 🙂  

[spookylittlegir]

I don’t think it qualifies as I got it for no cost. Thank you for your help

[DavidSMP · Accepted solution]

Hii @spookylittlegir,

I reviewed the post. I understand where you come from. Now based on your previous post I have given you the required information.

If my answer helped, then 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed year ahead and stay healthy. 🙂

Cheers!

[DavidSMP]

Hi @spookylittlegirl,

It has been a fabulous experience working with you.  I thank you greatly for accepting this as a solution.  You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂