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‎01-11-2024 06:21 AM

HP Recommended

Hello. I get a repeated 'E0' error message on my new Envy 6020 Series printer.

I have tried the following several times:

-power reset

-check correct cartridges (they are the correct 305 ones)

-check contacts on printhead (clean)

-check contacts on cartridges (clean)

-reseat cartridges

This is what has happened several times after I reseat the cartridges:

-'E0' message goes

-automatic printing of alignment page post-reseating of cartridges happens without any issues

-I click to print a document

-first page prints fine, then 'E0' error message appears again and I can't proceed any further

Any help would be very much appreciated. Thank you.

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