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‎04-06-2020 07:56 AM

HP Recommended
Product: Photo Envy 7134
Operating System: Microsoft Windows 10 (64-bit)

Printer has been working fine. replaced colour cartridge (genuine part). Will not now print red colour. Have deleted and replaced drivers. Have run the clean head tool several times, on the report, all looks OK except for no Red square

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-06-2020 11:10 AM

HP Recommended

The cartridge is defective.

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Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.

View solution in original post

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4 REPLIES 4

‎04-06-2020 10:14 AM

HP Recommended

If you touch the color cartridge printhead to a damp paper towel do you see 3 colors?

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Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
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‎04-06-2020 11:05 AM

HP Recommended

Thanks for replying. Yes I get three colours. The Blue and Yellow are wide strips, but the center red is only a thin line

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‎04-06-2020 11:10 AM

HP Recommended

The cartridge is defective.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
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‎04-06-2020 11:47 AM

HP Recommended

Thanks for the prompt replies

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