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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Replaced ink cartridges

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04-23-2020 02:10 PM
I have replaced my ink cartridges and followed all the directions and it is still sayiny ink cartridge problem. The following ink cartridges must be replaced. I have replaced all cartridges and made sure all contacts are cleaned. Why cant I get it to recognize the new hp ink?
04-27-2020 02:02 PM
@1Cd, Welcome to HP Support Community!
If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee